Yogi Suprasojo Primary Author mixed material bibliography BEKASI 2017 id Indonesia

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The problem in this research is the high level of competition that occurred in the periodic maintenance and general repair of vehicles in Bekasi and surrounding areas. The purpose of this study is to determine the influence of quality, facilities and price on customer satisfaction at workshop Indomobil Nissan Datsun Harapan Indah partially and simultaneously. The variables in this study are Quality of Service (X1), Facilities (X2), Price (X3), and Customer Satisfaction (Y). Research Methods data collection used is a questionnaire with the number of respondents as many as 150 people. Data analysis method used is t test and F test using SPSS 22. Based on partial test (t test) conducted, service quality significantly influence to customer satisfaction, facility influence to customer satisfaction, price influence to customer satisfaction. Based on the simultaneous test (F test) shows that the quality of services, facilities and prices together affect the customer satisfaction YOGI SUPRASOJO Price service quality Customer Satisfaction NONE Institutional Repository USNI Universitas Satya Negara Indonesia 8170202 Perpustakaan USNI Kampus B (SKRIPSI) ANALISIS PENGARUH KUALITAS JASA, FASILITAS, DAN HARGA TERHADAP KEPUASAN PELANGGAN PADA WORKSHOP PT INDOMOBIL NISSAN DATSUN HARAPAN INDAH 1121 2020-07-02 14:35:16 2023-03-10 16:41:21 machine generated