NADIA SAFITRI Primary Author mixed material bibliography BEKASI Universitas Satya Negara Indonesia 2025 id Indonesia

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This study aims to analyze the factors influencing user satisfaction with the Mobile JKN application using the WebQual 4.0 method. The Mobile JKN application, designed to facilitate digital access to healthcare services for National Health Insurance participants, has often been criticized for issues related to ease of use and the quality of information provided. However, there has been little in-depth research on how the quality dimensions of the application impact user satisfaction. This research analyzes three main dimensions from WebQual 4.0: usability, information quality, and interaction quality, to understand their contribution to user satisfaction. Data was collected through a questionnaire distributed to 100 respondents who are active users of the Mobile JKN application. The results reveal that usability and information quality have a significant impact on user satisfaction, while interaction quality also plays a role, though with a smaller effect. These findings provide valuable insights for developers to improve these critical aspects to enhance user experience and service quality in the future. NADIA SAFITRI Sistem Informasi Mobile JKN Application User Satisfaction WebQual 4.0 Usability Information Quality Interaction Quality SI 2025 Institutional Repository USNI Universitas Satya Negara Indonesia SI 2025 8250231 Perpustakaan USNI Kampus B (SKRIPSI) SI 2025 ANALISIS TINGKAT KEPUASAN PENGGUNA APLIKASI MOBILE JAMINAN KESEHATAN NASIONAL MENGGUNAKAN METODE WEBQUAL 4.0 4284 2025-09-17 13:20:42 2025-09-18 14:25:03 machine generated