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  <title>Penanganan Customer Complaint McDonald's (Studi Kasus Pada Call Center McDelivery Service 14045)</title>
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  <namePart>Racmad Zardiansyah</namePart>
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  <dateIssued>2018</dateIssued>
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 <note>Dalam penelitian ini penulis meneliti tentang Komunikasi Penanganan Customer Complaint McDonald’s Dalam Menangani Keluhan Pelanggan. Tujuan penelitian untuk mengetahui komunikasi antarpribadi yang dilakukan call center kepada customer pada saat menangani keluhan pelanggan.</note>
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  <topic>Teori tindakan</topic>
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  <topic>Teori Kumpulan tindakan</topic>
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