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KOMUNIKASI PERSUASIF MARKETNG KAVLING NUANSA ALAM BOGOR TIMUR DALAM MEMBANGUN KEPERCAYAAN KONSUMEN
The background of this study is based on the phenomenon of increasing
competition in the property sector, particularly in land plot sales, which require a
more personal and convincing communication approach. Marketing efforts are
demanded not only to offer products, but also to build long-term relationships
grounded in transparency, credibility, and added value that consumers can
experience.
This research discusses the persuasive communication of marketing at
Kavling Nuansa Alam Bogor Timur in building consumer trust using the
perspective of social exchange theory. Social exchange theory explains that human
interaction, including in a business context, is based on cost–benefit considerations,
where individuals will maintain a relationship if the perceived benefits are greater.
The research method used is qualitative with a descriptive approach. Data
were obtained through in-depth interviews with the marketing team, observation of
marketing activities, and documentation related to promotional strategies carried
out.
The results show that the marketing team of Kavling Nuansa Alam Bogor
Timur applied several forms of persuasive communication, including the use of land
legality documents as a guarantee of security, consumer testimonials as credibility
enhancers, emotional approaches through storytelling, as well as clear, honest, and
consistent delivery of information. These strategies proved effective in fostering
consumer trust by reducing uncertainty and increasing confidence in the product
offered.
In conclusion, effective persuasive communication plays an important role
in building consumer trust in the property sector. The success of Kavling Nuansa
Alam Bogor Timur’s marketing strategy in creating trust indicates that
communication, credibility, and transparency are strategic factors influencing
consumer decision-making.
Ketersediaan
Informasi Detail
Judul SeriKomunikasi Persuasif
kepercayaan konsumen
pemasaran properti
teori pertukaran sosial
strategi marketing
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